Returns Policy

30 Day Hassle Free Returns** - We will provide a pre-paid returns label
If you wish to return an item[s] please contact our Customer Service team at support@werchristmas.co.uk or use our Contact Us page

* Not valid for returns relating to sales events and special offers

* Seasonal items purchased on or after 18th December are excluded from our 30 day hassle free returns policy

If you are out of the 30 Day hassle-free returns window then please return it in its original condition with proof of purchase to the following address 

Bay 1-4 Railex Business Centre

Crossens Way

Southport

PR9 9LY

 

When will I be refunded?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

 

If you've changed your mind about your purchase, please return it in its original condition with proof of purchase within 30 days of receiving your and we'll refund it.

Once returned, we’ll refund the person who originally placed and paid for the order.

Terms and conditions
•   If you've changed your mind about keeping your purchase, please return it in its original condition unused along with proof of purchase and we'll refund it
•   Unless faulty, this should be within 30 days of purchase
•   Ordinarily, if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase
•   It's important that any unwanted item, unless faulty, is returned in its original condition unused. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused
•   This doesn't affect your statutory rights